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    Kimolian Academy

    Data Protection Complaints

    Last updated: May 2026 · Effective from 19 June 2026

    We take data protection seriously. If you believe we've mishandled your personal information or breached your rights under UK GDPR, you can raise a complaint with us directly.

    How to complain

    Email [email protected] with:

    • your name and preferred contact method;
    • a description of what happened and when;
    • the outcome you're looking for (e.g. correction, deletion, explanation).

    Or write to: Data Protection Lead, Kimolian Community CIC, 22 The Fitches, Saxmundham, Suffolk, IP17 1UX, United Kingdom.

    What happens next

    • Acknowledgement — we'll confirm receipt within 30 days (usually within 5 working days).
    • Investigation — we'll look into your complaint without undue delay, speaking to the relevant people and reviewing the personal data we hold.
    • Updates — we'll keep you informed on progress and timeframes.
    • Outcome — we'll write to you with the result and any actions we've taken.

    We have cover arrangements in place so that complaints aren't missed during staff absences.

    If you're not satisfied

    You can complain to the Information Commissioner's Office (ICO) at any time: